Refund Policy

At Honira Care Center, we want you to feel confident and secure with every purchase. Our refund process is simple, transparent, and designed with your peace of mind in mind.

1. Eligibility for Refunds

We gladly accept refund or exchange requests for products that meet the following conditions:

The item is unused, unopened, and in its original packaging
The request is made within 7 days of receiving your order
You have the official receipt or proof of purchase

2. How to Request a Refund

To start a refund or exchange, please contact us using the details below. Our support team will provide you with clear instructions and assist you throughout the process.

Reach out to us by email or phone with your order details
Describe the reason for your return and include clear photos if applicable
We will guide you in returning the product to our center or arranging a collection if necessary

3. Processing Your Refund

Once we receive and inspect your returned item, we will update you about the status of your refund. Approved refunds will be processed promptly using your original payment method. The timing may vary depending on your payment provider.

4. Exceptions and Non-Refundable Items

The following items are generally non-refundable unless defective or damaged upon arrival:

Personal care or hygiene products
Prescription medications
Customized or special-order items
Services already rendered

If you have a concern about these products, please let us know; we are always here to help.

5. Need Additional Help?

Our team is dedicated to making things right. If you have questions about the refund process or need assistance, please contact us anytime.